Frequently Asked Questions
Find answers to the most common questions about our platform.
Yes. SoftTalk supports integrations with CRMs, WhatsApp, and call tracking systems. You can connect your business number easily via our dashboard.
You can launch your first incoming AI agent in under 5 minutes with our no-code setup just select a number, assign an agent, and define the greeting.
The AI uses intent recognition and fallback flows. If unsure, it can redirect to a human or request clarification from the caller.
If the caller is known or if CRM integration is enabled, yes it can greet by name and recall previous interactions for a more personalized experience.
Yes. Every call is recorded and logged. You’ll also get transcripts, summaries, and call analytics in your dashboard.
Yes. You can choose from multiple languages and voice styles to match your brand’s tone and customer base.
It can handle common FAQs, appointment bookings, basic troubleshooting, information delivery, lead capture, and more. You define the scope using our no-code builder.
Absolutely. The AI agent is always on answering calls round the clock, including weekends and holidays, without breaks.
Yes. You can set up smart escalation rules so calls are transferred to the right human agent or department when needed with full context passed along.
When a customer calls your attached number, your AI voice agent answers instantly, greets the caller, and handles their query based on your custom call flow.
You can launch an outbound campaign in under 5 minutes. Just create your campaign, attach a number, upload contacts, and assign a voice agent.
SoftTalk supports multiple languages and is trained to handle a wide range of speaking styles and accents for natural conversations.
Yes. You can build flows that handle appointment bookings, confirmations, or rescheduling directly through the call.
Yes. The AI can ask questions, detect intent, and label or score leads based on their answer, helping your sales team prioritize.
Every call is tracked in real-time. You get access to live call logs, summaries, agent responses, and engagement metrics in your dashboard.
Yes. You can configure retry attempts, timing gaps, and fallback actions if the call goes unanswered or is busy.
Absolutely. You can set personalized greetings, conditional responses, and follow-up logic with our drag-and-drop no-code builder.
Yes. You can upload a contact list or choose from saved groups. The AI will call each number and log every interaction automatically.
The AI initiates the call using your selected virtual number. When the recipient answers, it delivers your custom greeting and continues the flow based on their responses.
You can use it for lead follow-ups, sales outreach, appointment reminders, payment collection, feedback surveys, or customer verification, all fully automated.
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No FAQs available at the moment.
SoftTalk is an AI voice agent platform that answers and makes calls on your behalf using natural, human-like conversations. It works 24/7 to handle customer interactions, qualify leads, and route calls no coding needed.
Yes, SoftTalk supports multilingual conversations. Your customers can speak in their preferred language, and the AI will respond naturally, improving engagement and trust.
Not at all. SoftTalk includes a no-code builder that allows anyone to launch a fully functional AI agent in under 60 seconds - no developer required.
Absolutely. SoftTalk’s visual flow builder allows you to define custom questions, answers, routing logic, and even integrate with your CRM or helpdesk.
If the AI gets confused or detects a complex query, it can instantly transfer the call to a human agent or collect a callback request—ensuring no dead ends.
Yes, SoftTalk supports both inbound and outbound calls. Whether you're receiving customer inquiries or running sales/outreach campaigns, the platform adapts to your needs.
We offer flexible pricing plans based on usage and features. Whether you're a small business or an enterprise, there's a package that fits your needs. Contact sales for a personalized quote.
Not likely. SoftTalk agents use advanced voice synthesis and natural language understanding to sound human, respond intelligently, and keep conversations seamless.
No. SoftTalk uses real-time streaming and barge-in capabilities to respond quickly and naturally—just like a real conversation.
The AI uses intent detection and smart routing logic to understand the caller’s needs and instantly transfer them to the correct department or human agent when needed.